Return and Exchange policy

Return & Refund Policy

Last Updated: 31/3/26

Thank you for shopping at easyoutfit.in We want you to love what you wear! If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, unwashed, and in original condition
  • All tags and packaging are intact
  • The return request is made within [7/10/15] days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear, lingerie, and socks
  • Sale or clearance items
  • Gift cards
  • Customized or made-to-order products

3. Return Process

To initiate a return:

  1. Email us at xyz@gmail.com with your order details
  2. Our team will review and approve your request
  3. You will receive return instructions

Note: Do not send items back without approval.

4. Reverse Pickup / Shipping

  • We may arrange a reverse pickup (depending on your location)
  • If reverse pickup is unavailable, you may need to ship the item yourself

Return Shipping Charges:

  • Free (for damaged/incorrect items)
  • Customer-paid (for size issues or preference returns)

5. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within [5–7 business days]
  • Refund will be issued to the original payment method

Cash on Delivery (COD) Orders:

  • Refunds will be processed via bank transfer or store credit

6. Exchange Policy

We offer exchanges for:

  • Size issues
  • Defective or damaged products

Conditions:

  • Exchange is subject to stock availability
  • Only one exchange per order may be allowed

7. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos as proof

We will offer:

  • Replacement OR
  • Full refund (including shipping charges)

8. Cancellation Policy

  • Orders can be cancelled within [12/24 hours] of placing the order
  • Orders already shipped cannot be cancelled

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If still unresolved, email us at xyz@gmail.com

10. Contact Us

For any return or refund queries:

  • Email: xyz@gmail.com
  • Phone: 12345678

✔️ Pro Tips for Your Store

  • Keep return window 7–10 days (common in India 🇮🇳)
  • Offer easy exchanges — boosts customer trust
  • Clearly mention non-returnable categories

If you want, I can:

  • Customize this with your brand name
  • Add a size exchange-focused policy (great for clothing stores)
  • Create Shipping Policy + Terms & Conditions to complete your website

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